Contact Us

Questions about Optogrid or your account? Send us an email.

Contact Information

Email

For questions and support:

support@optogrid.com

Our Location

OptoSoftware Headquarters
Vancouver, British Columbia
Canada

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM (PST)
Saturday - Sunday: Closed

Frequently Asked Questions

How accurate is Optogrid for PD measurements?

Optogrid measures PD with 0.1 mm precision. For the best result, take the photo in good light, look straight at the camera, and keep a credit card in the picture as a size reference.

Do I need special equipment to use Optogrid?

No. You need a phone, tablet or computer with a camera, and a standard credit card to use as a size reference.

Is there a free trial?

Yes. You can start for free with no credit card. There's also a demo at app.optogrid.com/demo.

Does Optogrid work with my online store?

Optogrid connects to Shopify and Nuvemshop and attaches the measurements to the customer's order. If you use another platform, email us.